Best Practices

Building work teams for high performance at Lowes A team is a group of individuals with complementary skills who work out on one another to accomplish a general propose or set of performance goals for which they hold themselves reciprocally accountable, (Brown & Harvey, 2006). A team can also be defined as a social system of three or more than people, which is embedded in an scheme, whose members perceive themselves as much(prenominal) and be perceived as members by others, and also collaborate on a common task, (Alderfer 1987, Hackman 1987, Wi eradicateieck 1992, Guzzo and shea 1992). Many managers and leaders scram devolve to realize the importance of work teams. Recently, 82 portion of companies with light speed or more employees reported victimization team structures (Gordon, 1992), and 68 percent of fortune 500 companies were reportedly using self-managing teams (Lawler, Mohrman, & Ledford, 1995). Although good-quality organizational research based in dramaturgy settings is now kickoff to accumulate (Cohen & Bailey, 1997) comparisons across setting and types ar difficult, and many all important(predicate) areas related to teams are effectively extend understudied. The mission of the presidential term is to provide the best node swear out in the retail industry and to become the exonerate home improvement retail chain.

A great fear for the organization is customer service. Lowes believes that customer service should be the number one antecedency for its employees. In order to festering customer service among employees the familiarity has initiated a program called IMPACT which! stands for I-initiate contact, M-make assessment, P-provide assistance, A-add on sales, C-close the sale and T-thank the customer. The organization believes that if employees follow this plan of action the end result pull up stakes be higher(prenominal) percentage of customer satisfaction surface over its competitors and increase in sales. Many organizations are attempting to increase productivity and service by implementing team based programs and...If you essential to get a full essay, order it on our website: OrderCustomPaper.com

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